Complaints Registration Form
Beneficiary/Complainer Details
   Mobile* District *
  Sur Name * Date of Birth Mandal*
  Name* Age* Village*
  Father/Mother  /Spouse   Name* Caste Street Name
  Beneficiary   Relation* Sub Caste House Number
  Gender* Email Landline
                 
Problem Details
  Type Of Proof Documents Service Type *
  Proof ID Number* Service Category*
  Relationship with the beneficiary* Problem Type*
 
 
  Beneficiary   Remarks*

Current Schemes


1. Aasara Pensions
    Sub Category:
    A. Beedi workers financial Assiatance
        Problem Names
          • Corruption
          • Delay in disbursement of Pensions
          • Ineligible Pensioners taking pensions
          • Issue with EPF certificate
          • Money not receiving in bank accounts
          • Reasons for Applied but not sanctioned
          • Sanctioned but not receiving
          • Temporary and Permanent

    B. Disability Pension
        Problem Names
          • Corruption
          • Ineligible Pensioners taking pensions
          • Issue with SADAREM certificate
          • Money not receiving in bank accounts
          • Problems with Post Office
          • Problems with Post Office
          • Sanctioned but not receiving
          • Temporary and Permanent Migration

    C. Old Age Pensions
        Problem Names
          • Corruption
          • Ineligible Pensioners taking pensions
          • Issue with SADAREM certificate
          • Money not receiving in bank accounts
          • Problems with Post Office
          • Problems with Post Office
          • Sanctioned but not receiving
          • Temporary and Permanent Migration

    D. Others
        Problem Names
          • Others

    E. ToddyToppers Pension
        Problem Names
          • Corruption
          • Delay in Disbursement of pensions
          • Ineligible Pensioners taking pensions
          • Issue with EPF certificate
          • Money not receiving in bank accounts
          • Reasons for Applied but not sanctioned
          • Sanctioned but not receiving
          • Temporary and Permanent Migration

    F. Weavers Pension
        Problem Names
          • Corruption
          • Delay in Disbursement of pensions
          • Ineligible Pensioners taking pensions
          • Issue with EPF certificate
          • Money not receiving in bank accounts
          • Reasons for Applied but not sanctioned
          • Sanctioned but not receiving
          • Temporary and Permanent Migration

    G. Widow Pension
        Problem Names
          • Corruption
          • Document corrections
          • Ineligible Pensioners taking pensions
          • Issues in Death certificate
          • Money not receiving in bank accounts
          • Problems with Post Office
          • Reasons for Applied but not sanctioned
          • Sanctioned but not receiving
          • Temporary and Permanent Migration

2. Agri Based Livelihoods
    A. Consumption
        Problem Names
          • Where can I get organic produce to buy?             Farmers list

    B. Financial assistance
        Problem Names
          • I didn’t get all sanctioned amount for              production models?
    C. Market information
        Problem Names
          • I didn’t get all sanctioned amount for             production models?

    D. NPM Shop / CHC
        Problem Names
          • I would like to set up NPM shop. Can I             get any financial support

    E. Organic farming
        Problem Names
          • I would like to set up NPM shop. Can I             get any financial support


3. Disability
    A. Aids & Appliances
        Problem Names
          • We doesn’t have aids and appliances.             Where should I get? (Calipers, Crutches,             wheel chairs, Tricycles Hearing aids,             White cane etc. )
          • Where should we go for cleft lip             operation? Whom should we meet for             that?
          • Where should we go for surgical             corrections? Whom should we meet for             that?

    B. CMRS
        Problem Names
          • Assistive devices
          • My child has Mental Retardation. He             doesn’t speak. Not allow him to join in the school What should we do?
          • Toilets
          • We have Child with Metal Retardation What should we do?

    C. Financial Assistance
        Problem Names
          • Bankers are not giving loans What should we do?
          • We are repaying CIF amount regularly to VO but the VO is not sending to the MS
          • We did not receive CIF loan

    D. Information
        Problem Names
          • How can we get Bus/ Train pass?

    E. Institution Building
        Problem Names
          • For our SHG(pwd) bankers are not accepting to open Bank account. What should we do?
          • For our SHG(pwd) bankers are not accepting to open Bank account. What should we do?
          • Others
          • Training

    F. Insurance
        Problem Names
          • We are not joined in Abhayahastam scheme? How can we join in that?

    G. Monitoring
        Problem Names
          • CDW is not coming to our SHG so our SHG is not running regularly

    H. SADAREM
        Problem Names
          • Assessement completed but not Getting Certificate
          • Date of birth
          • Duplicate Certificate
          • Identification marks Change
          • Name change
          • New Certificate
          • Physical Requirements
          • Reassessment
          • Relation name
          • Renual Certificate
          • SADAREM

4. Human Development
    A. Bala Badi
        Problem Names
          • Badi panduga ( parent teacher interaction) not happening
          • center coordinator not visiting the balabadi center
          • mid day meal not served to all children
          • teacher absent for _____ number of days
          • teacher Honorarium not paid
          • teacher not conducting the center up to 4 o clock
          • teacher not trained
          • teacher not using play way method for pre school activities
          • uniforms not provided to all children

    B. Gender
        Problem Names
          • child marriages
          • child molestation, rape, abuse
          • facing domestic violence, dowry harassment
          • Gender helpline not working, nobody attends the call
          • harassment in schools, on the way to school, home etc
          • harsh responses from SAC members
          • harsh responses from the helpline staff
          • SAC member, staff demanding money to help the victim
          • SAC members not paid their TA /DA allowances
          • sexual harassment at workplace - field, office, by superiors.
          • uchitha nyaya salaha kendram at mandal level not working

    C. IHHL
        Problem Names
          • Grama sabha not conducted
          • HH not included in the survey
          • material purchased by village water and sanitation committee
          • no toilet facility in Anganwadi center
          • problems arising in 150 TRIGP mandals
          • school toilet not working
          • toilet constructed but not being used
          • VWSC not functioning
          • Ward members not consulted by Grama Panchayat for ODF
          • waste water flows on to the roads
          • water for toilet usage not available

5. Institution building
    A. Community Mobilisation
        Problem Names
          • can we get gas connection and subsidy loans , if joined in SHGs?
          • What are the benefits of Unity?
          • What do we get if mobilised?
          • Why do we mobalise?
          • Why SERP do wants to mobilise women only.

    B. Facilitating the Formation of SHG's(More Participatory with poor families)
        Problem Names
          • How SHG contribute for poverty reduction.
          • What are the norms for SHGs?
          • What is self help?
          • Who will write books of records for us? And we will pay for it?

    C. Federating the SHG's at Village,Mandal and Zilla Level
        Problem Names
          • Dicision making
          • Nan negotiable - Dos and Don'ts
          • What can we do for self sustennance?
          • Who will represent from SHGs?
          • Why do we have federation of SHGs?

    D. Governances of SHG's and There Federations
        Problem Names
          • Agenda for meeting
          • Financial Transaction
          • Periodicity of meetings
          • Role of OB and EC?
          • Role of SERP staff and CBO staff?
          • Variation in rates of Interest

    E. Legal Complaints
        Problem Names
          • What is MACS Act 1995
          • Why do we need registration to our CBOs?
          • Why rotation of leader ship? and How?

    F. Participatory Identification of poor
        Problem Names
          • can PIP Data be considered by all Govt officers?
          • Don't we required BPL card to access entitlement.
          • What are the advantages of PIP?
          • Why do community identify poor?

    G. Strengthening of SHG's
        Problem Names
          • Do leaders get any benefits?
          • What are Pancha Sutras?
          • Who has to write SHG books?
          • Why do we do regular saving and internal lending?

6. Insurance
    A. AABY
        Problem Names
          • 5000 paid, but claim amount not received
          • Bond not received
          • Claim amount received but not received funeral charges of Rs. 5000/-
          • Claims not settled
          • Corrections in documents
          • Corruption
          • Delay in payments
          • Issues with Bima Mitras
          • Late registration

    B. Cattle Insurance
        Problem Names
          • 5000 paid, but claim amount not received
          • Claim amount received but not received funeral charges of Rs. 5000/-
          • Corrections in documents
          • Corruption
          • Delay in payments
          • Issues with Bima Mitras
          • Late registration

    C. Scholrships
        Problem Names
          • Bond not received
          • corruption
          • Data entry issues
          • Irregular scholarships
          • One child received scholarship while the other didn’t

    D. SCSP JBY
        Problem Names
          • 5000 paid, but claim amount not received
          • Bond not received
          • Claim amount received but not received funeral charges of Rs. 5000/-
          • Claims not settled
          • Corrections in documents
          • Corruption
          • Delay in payments
          • Issues with Bima Mitras
          • Late registration

7. Krushe Livelihoods
    A. Financial Assistance
        Problem Names
          • I Have not received the full sanctioned loan amount,Pl Sovle
          • I want to get training in Where can I get Trained.

8. Livestock based Livelihoods
    A. Grounding
        Problem Names
          • Involvement of staff in grounding of poor quality animals
          • Non grounding of assets

    B. Insurance of Livestock
        Problem Names
          • Bond not received
          • Loss of ear tags
          • Non settlement of claims in time
          • Non upload of insurance data by the MS staff

    C. Marketing
        Problem Names
          • Non availability of milk procurement centre
          • Non payment of milk bills regularly
          • Sale of Sheep / Goat at cheaper prices without following weight basis
          • Wrong estimation of fat and SNF

    D. Opening of PG Bank account
        Problem Names
          • Banker is not accepting to open Bank account in the name of PG

    E. Release of loan and grant
        Problem Names
          • Non release of Loan and grant amounts

    F. Veterinary Health services
        Problem Names
          • Non release of Loan and grant amounts
          • Non availability of veterinary staff
          • Non availability of veterinary staff

9. SCST / TSP
    A. IWMP 9% LH Fund
        Problem Names
          • Cattle insurance claim was submitted but not sanctioned so far
          • Loan request applied but amount was not sanctioned/released
          • My cattle was not covered in cattle insurance
          • My name was not selected for livelihood even I am deserved
          • Our VO was not allocated IWMP fund
          • Recovery is not adjusted even the loan is being repaid
          • Selected beneficieiry is not in IWMP area
          • Selected beneficieiry is not poor/genuine
          • Staff is asking extra amount for grounding of livelihoods
          • Staff is asking money for cattle insurance
          • Tags are not available to cover the animals under insurance

    B. IWMP 9% LH Fund
        Problem Names
          • Cattle insurance claim was submitted but not sanctioned so far
          • Loan request applied but amount was not sanctioned/released
          • My cattle was not covered in cattle insurance
          • My name was not selected for livelihood even I am ultra poor
          • Recovery is not adjusted even the loan is being repaid
          • Selected beneficieiry is not ultra poor/genuine
          • Staff is asking extra amount for grounding of livelihoods
          • Staff is asking money for cattle insurance
          • Tags are not available to cover the animals under insurance

    C. SCSP/TSP Fund
        Problem Names
          • Cattle insurance claim was submitted but not sanctioned so far
          • Loan request applied but amount was not sanctioned/released
          • My cattle was not covered in cattle insurance
          • My name was not selected for livelihood even I am deserved
          • Our VO was not allocated SCSP/TSP fund
          • Recovery is not adjusted even the loan is being repaid
          • Selected beneficieiry is not poor/genuine
          • Staff is asking extra amount for grounding of livelihoods
          • Staff is asking money for cattle insurance
          • Tags are not available to cover the animals under insurance

10. SHG Bank Linkage
    A. Banks collecting insurance at the time of linkage
        Problem Names
          • Banks collecting insurance at the time of linkage

    B. Banks not releasing savings in the SB a/cs for internal lending
        Problem Names
          • Banks not releasing savings in the SB a/cs for internal lending

    C. Group/s are not linked by the bank(specific)
        Problem Names
          • Group/s are not linked by the bank(specific)

    D. Linkage amount not in tune with stage of linkage
        Problem Names
          • Linkage amount not in tune with stage of linkage

11. Sthreenidhi
    A. Deposits
        Problem Names
          • To which account of Stree Nidhi we can transfer our deposit amounts from our bank?
          • Can a VO encourage both individual and group deposits simultaneously?
          • What are the deposit schemes available in Stree Nidhi?
          • What interest rates on deposits in Stree Nidhi?
          • What is the deposit duration of each scheme?
          • What is the security for loan sanctioned against the deposits?
          • What would be the interest rate on such loans?
          • Whether Stree Nidhi can give loans on deposits? If yes to what extent we can avail the loan?
          • Why do we deposit in Stree Nidhi?

    B. Disbursements
        Problem Names
          • Loan amount is not credited to our account but status was shown as paid. Why?
          • Loan amount is credited to our vo account but demand was not generated. Why?
          • Our loan is rejected, but limits are not restored. Why?
          • We are unable to apply loan due to non availability of credit limits. Why?
          • We are unable to apply loan. Why?
          • We have applied for loan, what is the status of our loan?
          • What is the credit limit of our vo?
          • While applying for loan, message says account is invalid. Why?
          • While applying for loan, message says shg is having bank linkage over dues, even though it is not there. Why?

    C. IVRS issues
        Problem Names
          • I had forgotten my IVRS pin, how to reset my pin?
          • I read repayment details through IVRS, but amount is not adjusted to loan account. Why?
          • We have repaid the amount as per the demand & adjusted in IVRS, but still same amount shown as overdue. Why?
          • What is my member/loan short code?

    D. mobile application issues
        Problem Names
          • How to adjust recoveries?
          • I have repaid the amount to Stree Nidhi and amount is shown in MIS but, the amount is not shown in mobile for adjustment?
          • How to adjust samruddi deposits in mobile?
          • Repayments and deposits are shown in mobile as processed but these credits are not adjusted to loan account?
          • Shg short codes are not visible in mobile for adjustment?
          • What is the process to download opera mini browser?
          • Why we are unable to access the URL through opera mini browser?

    E. Repayment
        Problem Names
          • How to repay the loan amount to Stree Nidhi?
          • We have repaid the loan amount but it is not adjusted to our loan account. Why?
          • We have paid regularly to Stree Nidhi but in the reports it showing overdue. Why?
          • We have repaid regularly to Stree Nidhi, but we are not eligible for VLR. Why?
          • What is our VO demand, how much we have to pay?

12. CLDP
    A. Assigned land to be taken up for development under Indira Prabha (CLDP)
        Problem Names
          • Assigned land to be taken up for development under Indira Prabha (CLDP)

    B. Details of funds released so far to the block
        Problem Names
          • Details of funds released so far to the block

    C. Details of works sanctioned in the block
        Problem Names
          • Details of works sanctioned in the block

    D. Details of works sanctioned in the Individuals land
        Problem Names
          • Details of works sanctioned in the Individuals land

    E. Energisation of borewells sanctioned under CLDP
        Problem Names
          • Energisation of borewells sanctioned under CLDP

    F. Irregularities in work execution
        Problem Names
          • Irregularities in work execution

    G. Others
        Problem Names
          • Others

    H. Request for release of funds
        Problem Names
          • Request for release of funds

    I. Request for release of funds
        Problem Names
          • Request for release of funds

    J. Works sanctioned but not started
        Problem Names
          • Works sanctioned but not started

13. Corruption NREGS
    A. Corruption
        Problem Names
          • APO
          • Bank officials
          • Branch Post Master(BPM)
          • CSP
          • Field Assistant(FA)
          • Mate
          • MEO(MandalEngineering Officer)
          • Middlemen
          • MPDO
          • Others
          • Sarpanch
          • Smartcard
          • Technical Assistant(TA)
          • VO

14. IJP
    A. Electrification
        Problem Names
          • Electrification

    B. Land Selection
        Problem Names
          • Land Selection

    C. Maintenance
        Problem Names
          • Maintenance

    D. MIP Installation
        Problem Names
          • MIP Installation

    E. Others
        Problem Names
          • Others

    F. Pumps and Motor Installation
        Problem Names
          • Pumps and Motor Installation

15. NREGS
    A. Complaints on social audit teams
        Problem Names
          • Complaints on social audit teams

    B. Corruption
        Problem Names
          • APO
          • Bank officials
          • Branch Post Master(BPM)
          • CSP
          • Field Assistant(FA)
          • Mate
          • MEO(MandalEngineering Officer)
          • Middlemen
          • MPDO
          • Others
          • Sarpanch
          • Smartcard
          • Technical Assistant(TA)
          • VO

    C. Delay in payments(Wages)
        Problem Names
          • how many weeks it is pending
          • Number of weeks payment pending(ask days)
          • Period in weeks
          • Post Office Biometric(Finger Prints Not Match)
          • Postoffice
          • Since when
          • NREGS Payments
          • Village Organizations(VO)

    D. DEMAND CAPTURE
        Problem Names
          • Demand apllication are not accepted
          • Demand application submitted for work but work not allotted
          • Reciept not issued for our applicatoin

    E. Denying payments
        Problem Names
          • Denying payments
          • Number of days payment denied
          • Number of days wages paid
          • Period of work
          • Whether payslip received

    F. Disability Issues In NREGS(PWD)
        Problem Names
          • Disability Issues In NREGS(PWD)

    G. Horticulture Payments
        Problem Names
          • Horticulture Payments

    H. Indiramma Pacha Thoranam
        Problem Names
          • Indiramma Pacha Thoranam

    I. Individual House Hold Latrines
        Problem Names
          • Individual House Hold Latrines

    J. Lands not taken for development
        Problem Names
          • Below poverty Line(BPL)
          • SCs
          • Small and marginal farmers
          • STs

    K. Less wages
        Problem Names
          • Cuts in wages
          • Less wages

    L. Material Payments
        Problem Names
          • Material Payments

    M. Non enrollment of the biometric system
        Problem Names
          • Non enrollment of the biometric system

    N. Not accepting application for providing works
        Problem Names
          • Not accepting application for providing works

    O. Not giving payslips
        Problem Names
          • Name of the officer guilty
          • Not giving payslips

    P. Not issuing job cards
        Problem Names
          • Not issuing job cards

    Q. Not opening new accounts in post office
        Problem Names
          • Not opening new accounts in post office

    R. Not opening of accounts in banks
        Problem Names
          • Not opening of accounts in banks

    S. Not opening of works
        Problem Names
          • Not opening of works

    T.
        Problem Names
          • Aaya
          • ALL
          • Drinking water
          • First aid
          • Shade

    U. Others
        Problem Names
          • Others

    U. Telanganaku Harithahaaram
        Problem Names
          • Telanganaku Harithahaaram

16. NREGS Payments
    A. Corruption by Smart Card Paying persons (CSP or MC)
        Problem Names
          • Corruption by Smart Card Paying persons (CSP or MC)

    B. Delay Payment (no of weeks)
        Problem Names
          • Delay Payment (no of weeks)

    C. Non issue of Pension Payments
        Problem Names
          • Non issue of Pension Payments

    D. Non issue of Smart Cards
        Problem Names
          • Non issue of Smart Cards

    E. Non Payment of Wages
        Problem Names
          • Non Payment of Wages

    F. Not Registered for Smart Card
        Problem Names
          • Not Registered for Smart Card

    G. Others
        Problem Names
          • Others

    H. NREGS Payments
        Problem Names
          • NREGS Payments

17. Social Audit
    A. EGS administrative issues
        Problem Names
          • Awareness of EGS work
          • CSP related to EGS staff (FA, Mate, TA/politician etc.)
          • EGS records not updated -
          • FA post vacant
          • Mates not trained properly on EGS
          • Mates' positions vacant
          • No awareness on EGS works
          • No Shelf of Works
          • Not Enrolled in SSS group
          • Pay slips not issued
          • Request for work but not provided

    B. General
        Problem Names
          • General

    C. Job card related
        Problem Names
          • Application for Job card
          • JC issued
          • Job card details have been not filled
          • Job Card not with Wage Seekers
          • Job card with others
          • Multiple Job cards have been given
          • No booklet in Job card
          • No J/C Number on Job Card
          • No photographs on Job cards
          • Request for duplicate JC not taken into account
          • Request for Job cards but not issued

    D. MB related
        Problem Names
          • Incorrect Material entries

    E. Muster related
        Problem Names
          • MR filled correctly
          • MR& EGS records not updated
          • No sign or thumb print on MR
          • No signature or thumb print on MR
          • Using other districts MR

    F. Payment related
        Problem Names
          • change of beneficiary
          • Double Account
          • Excess Mandays given but wage not paid
          • Medical bills not reimbursed
          • Migration because of less/delayed payments
          • No a/c pass books
          • No entries in A/C passbook
          • Partial payments done
          • Pay order not generated
          • Payments made without pass-order
          • Request A/C book but not issued/ Delayed
          • Request for Postal/ Smart Card but no Account
          • Request for Smart Card but issued/ Delayed
          • Smart card number not yet given
          • Suspense a/c wage not cleared

    G. Records / bills vouchers
        Problem Names
          • Bills and Vouchers Fabricated
          • Tractor watch book not updated

    H. Work related
        Problem Names
          • Work related
          • Difference in material component
          • Duplication of work
          • Excess measurements recorded
          • Ghost Work
          • Incorrect Material entries
          • Less measurements have been recorded
          • Machinery used
          • Measurements have not been taken by TA
          • No work at location
          • Not taking up of horticulture plantation but money paid towards seedlings
          • Not used road roller but claimed
          • Sanction as diesilt work but done as New work
          • Sanctioned as New work but done on Old work
          • Stock list not prepared (material)
          • Use of substandard material
          • Voids not deducted
          • Work Changed
          • Work done but not useful
          • Work done but Poor quality
          • work done on old work
          • Work done through contractor / machinery
          • Work done with multiple funds
          • Work done without 1:3:6 / 1:2:4/1:4:8
          • Work done without beneficiary consent
          • Work done without CC
          • Work done without sanction order
          • Work location changed
          • Wrong selection of work / work site

    I. Work-site related
        Problem Names
          • No facilities provided
          • No first aid
          • No shed
          • No tools provided
          • Tools provided
          • Worksite Facilities others

18. Watersheds
    A. Allotment of Watershed Project to a village/ villages in a Mandal
        Problem Names
          • Allotment of Watershed Project to a village/ villages in a Mandal

    B. Appointment as PIA
        Problem Names
          • Appointment as PIA

    C. Changing members/ Chairperson
        Problem Names
          • Changing members/ Chairperson

    D. Details of Physical & Financial progress made
        Problem Names
          • Details of Physical & Financial progress made

    E. Details of releases made / Total
        Problem Names
          • Details of releases made / Total

    F. Details on impact of Watershed
        Problem Names
          • Details on impact of Watershed

    G. For taking up certain works in a Watershed
        Problem Names
          • For taking up certain works in a Watershed

    H. Others
        Problem Names
          • Others

    I. Providing technical advice
        Problem Names
          • Providing technical advice

    J. Questions related to Watershed
        Problem Names
          • Questions related to Watershed

    K. Release of funds for Watershed Projects
        Problem Names
          • Release of funds for Watershed Projects

    L. Request for causing enquiry on irregularities and for taking action on the concerned
        Problem Names
          • Request for causing enquiry on irregularities and for taking action on the concerned

    M. Taking up repair works
        Problem Names
          • Taking up repair works

    N. To organize trainings / exposure visits.
        Problem Names
          • To organize trainings / exposure visits.

Sun