The Ministry of Rural Development, Telangana has established this call centre with the objective of integrating the grievance redressal process through the effective use of information and communication technology. The ultimate goal is to create a one-stop public grievance handling and resolution system characterized by high efficiency of resolution and real time reporting. Beneficiary satisfaction is the key driving force for this innovation. RD Call Center Serves as a bridge between the beneficiary and governing bodies with a provided Toll Free Number:1800-200-1001. The beneficiary either directly register his/her issue through a web complaint or calls to this toll free number between 8 AM to 8 PM.

User ID
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For Technical Assistance
Sep 2016 onwards
Visitors: 94979
Key Metrics
Total Enquired Calls(From Sep 2011) 733925
Total Calls Registered 56080
Total OutBound Calls(From Jul 2012) 3522
Total Calls(Enquiry,Registered& Outbound) 793527
No Of Calls Registered Today 13
No Of Calls Outbound Calls Made Today 0
No Of Grievance Redressed Today 0
No Of Calls Enquired On 18 Jan 2020 110
Highest Number of Calls
NREGS Payments 29784
Pending Complaints Dashboard
L1 L2 L3 L4 Total
Total 168 50 8 1 227
Corruption NREGS 5 5 0 0 10
NREGS 127 26 1 0 154
NREGS Payments 33 15 7 1 56