WEB Complaint Services STOPPED for SERP Components from Dt.01/10/2018: New " The Complaints/Grievances registration are stopped in the RD Call Centre web complaint form for the SERP Telangana implementing componets i.e.1. Asara Pensions( Disability, Single Women, Widow pension, Beedi Workers Financial Assitance, Old Age, Weavers, Toddy Tappers etc), 2. Agri Based Livelihoods, 3. Disability Issues, 4. SADAREM Certificates, 5. Human Development ( Balabadi, Health & Nutrition), 6. Instution Building ( Mandal Samakhyas, Vikalangula Samakhyas, Zilla Sankhyas), 7. Insurance, 8.Krushi Livelihoods, 9. Livestock Based Livelihoods, 10.SCSP and TSP issues, 11.SHG Bank Linkage, 12.Sthreenidhi Bank issues". if any issues/grievances/complaints, please contact respective scheme incharges in your location.


The Ministry of Rural Development, Telangana has established this call centre with the objective of integrating the grievance redressal process through the effective use of information and communication technology. The ultimate goal is to create a one-stop public grievance handling and resolution system characterized by high efficiency of resolution and real time reporting. Beneficiary satisfaction is the key driving force for this innovation. RD Call Center Serves as a bridge between the beneficiary and governing bodies with a provided Toll Free Number:1800-200-1001. The beneficiary either directly register his/her issue through a web complaint or calls to this toll free number between 8 AM to 8 PM.

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Sep 2016 onwards
Visitors: 72645
Key Metrics
Total Enquired Calls(From Sep 2011) 719975
No Of Calls Registered Today 1
Total Calls Recorded 55020
No Of Grievance Redressed Today 1
Total OutBound Calls(From Jul 2012) 3093
Total Calls 778088
No Of Calls Enquired On 16 Jul 2019 106
Highest Number of Calls
NREGS Payments 29552
Pending Complaints Dashboard
L1 L2 L3 L4 Total
Total 469 146 9 1 625
Corruption NREGS 3 6 2 0 11
NREGS 350 78 0 0 428
NREGS Payments 114 57 7 1 179