WEB Complaint Services STOPPED for SERP Components from Dt.01/10/2018: New " The Complaints/Grievances registration are stopped in the RD Call Centre web complaint form for the SERP Telangana implementing componets i.e.1. Asara Pensions( Disability, Single Women, Widow pension, Beedi Workers Financial Assitance, Old Age, Weavers, Toddy Tappers etc), 2. Agri Based Livelihoods, 3. Disability Issues, 4. SADAREM Certificates, 5. Human Development ( Balabadi, Health & Nutrition), 6. Instution Building ( Mandal Samakhyas, Vikalangula Samakhyas, Zilla Sankhyas), 7. Insurance, 8.Krushi Livelihoods, 9. Livestock Based Livelihoods, 10.SCSP and TSP issues, 11.SHG Bank Linkage, 12.Sthreenidhi Bank issues". if any issues/grievances/complaints, please contact respective scheme incharges in your location.


The Ministry of Rural Development, Telangana has established this call centre with the objective of integrating the grievance redressal process through the effective use of information and communication technology. The ultimate goal is to create a one-stop public grievance handling and resolution system characterized by high efficiency of resolution and real time reporting. Beneficiary satisfaction is the key driving force for this innovation. RD Call Center Serves as a bridge between the beneficiary and governing bodies with a provided Toll Free Number:1800-200-1001. The beneficiary either directly register his/her issue through a web complaint or calls to this toll free number between 8 AM to 8 PM.

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Sep 2016 onwards
Visitors: 66961
Key Metrics
Total Enquired Calls(From Sep 2011) 715212
No Of Calls Registered Today 12
Total Calls Recorded 77220
No Of Grievance Redressed Today 11
Total OutBound Calls(From Jul 2012) 3093
Total Calls 795525
No Of Calls Enquired On 19 Apr 2019 114
Highest Number of Calls
NREGS Payments 29417
Pending Complaints Dashboard
L1 L2 L3 L4 Total
Total 615 134 22 88 859
Aasara Pensions 274 28 8 70 380
Corruption NREGS 2 7 3 1 13
Disability 36 18 3 8 65
Insurance 11 0 0 1 12
NREGS 179 36 6 3 224
NREGS Payments 100 40 1 4 145
Sthreenidhi 3 0 0 0 3