WEB Complaint Services STOPPED for SERP Components from Dt.01/10/2018: New " The Complaints/Grievances registration are stopped in the RD Call Centre web complaint form for the SERP Telangana implementing componets i.e.1. Asara Pensions( Disability, Single Women, Widow pension, Beedi Workers Financial Assitance, Old Age, Weavers, Toddy Tappers etc), 2. Agri Based Livelihoods, 3. Disability Issues, 4. SADAREM Certificates, 5. Human Development ( Balabadi, Health & Nutrition), 6. Instution Building ( Mandal Samakhyas, Vikalangula Samakhyas, Zilla Sankhyas), 7. Insurance, 8.Krushi Livelihoods, 9. Livestock Based Livelihoods, 10.SCSP and TSP issues, 11.SHG Bank Linkage, 12.Sthreenidhi Bank issues". if any issues/grievances/complaints, please contact respective scheme incharges in your location.


The Ministry of Rural Development, Telangana has established this call centre with the objective of integrating the grievance redressal process through the effective use of information and communication technology. The ultimate goal is to create a one-stop public grievance handling and resolution system characterized by high efficiency of resolution and real time reporting. Beneficiary satisfaction is the key driving force for this innovation. RD Call Center Serves as a bridge between the beneficiary and governing bodies with a provided Toll Free Number:1800-200-1001. The beneficiary either directly register his/her issue through a web complaint or calls to this toll free number between 8 AM to 8 PM.

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Sep 2016 onwards
Visitors: 50764
Key Metrics
Total Enquired Calls(From Sep 2011) 707916
No Of Calls Registered Today 0
Total Calls Recorded 76399
No Of Grievance Redressed Today 12
Total OutBound Calls(From Jul 2012) 3091
Total Calls 787406
No Of Calls Enquired On 19 Nov 2018 101
Highest Number of Calls
NREGS Payments 29252
Pending Complaints Dashboard
L1 L2 L3 L4 Total
Total 692 231 34 75 1032
Aasara Pensions 281 21 4 68 374
Corruption NREGS 5 2 7 0 14
Disability 28 20 0 4 52
Insurance 14 0 0 1 15
NREGS 192 92 10 1 295
NREGS Payments 160 91 12 0 263
Sthreenidhi 1 0 0 0 1